Privacy Policy
Kookaplumba (ABN 26 636 064 554)
Unit 2/12A Bayldon Dr, Raleigh NSW 2454
Email: info@kookaplumba.com
Last updated: November 2026
About this policy
Kookaplumba respects your privacy. This policy explains what personal information we collect when you visit our website, request a booking or hire us for plumbing, drainage, gasfitting or roof sprinkler work, and how we use, store and protect it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
Depending on how you deal with us, we may collect:
Contact details: your name, phone number, email address and the address of the property where work is needed.
Job details: a description of the problem or project, access instructions, preferred dates, quotes, invoices, payment records and correspondence with us.
Property information: details about your plumbing, septic, rainwater, hot water or roof sprinkler systems, and photos or video of the work site and completed work.
Business details: if you are a builder, agent or company, your business name, ABN and the contact person.
Messages: anything you send us by email, phone, text or social media.
We do not ask for sensitive information (such as health or financial account details) unless it is needed for a job. For example, we may need to know about a medical condition that affects access to your home.
How we collect it
We collect personal information directly from you when you submit our online booking request, call, email or message us, or speak to our team on site. Sometimes we receive it from others, such as a builder, real estate agent or property manager who has asked us to quote or attend a job on your behalf.
Why we collect and use it
We use your personal information to:
respond to enquiries and provide quotes;
schedule, carry out and follow up on plumbing and roof sprinkler work;
issue invoices, process payments and manage deposits and accounts;
meet our licensing, compliance and certification obligations, including keeping records of completed work;
handle warranty claims, complaints and disputes;
keep records of our work, including photos, for documentation and compliance;
send seasonal maintenance reminders or updates, where you have asked us to or would reasonably expect it.
We will only use your information for another purpose if you consent, if it is related to the purpose we collected it for and you would reasonably expect it, or if the law requires or permits it.
Photographs
We may photograph completed work for documentation, compliance and promotional purposes, as set out in our Fees and Terms. We will not publish images that identify you or your property if you tell us before work starts that you don't want us to. If you change your mind later, contact us and we will remove images from our website and social media where we reasonably can.
Who we share it with
We do not sell your personal information. We only share it with others where needed to run our business or deliver your job, and we do not share it with other third parties without your consent, unless the law requires it. The people and services we may share it with include:
Service providers that help us operate, including our job management and booking software, our website host, our accounting software and our email provider. These providers only handle your information to provide their services to us.
Suppliers, subcontractors and other tradespeople who are working on your job with us, where they need your details to attend the site.
Regulators, certifiers and authorities, where we must lodge certificates or notices (for example with NSW Fair Trading or your local council).
Our professional advisers, such as accountants, insurers and lawyers.
Manufacturers and suppliers, where we manage a warranty claim for materials we supplied.
Overseas disclosure
Some of our software and website providers store data on servers outside Australia, including in the United States. By using our website and booking services, you understand your information may be stored or processed overseas. We take reasonable steps to choose reputable providers with appropriate security practices.
Website, cookies and social media
Our website is hosted by Squarespace, which may use cookies and similar technologies to operate the site and measure how it is used. You can adjust your browser settings to block or delete cookies, though some features may not work properly. Our website links to and displays content from our Facebook and Instagram pages. Those platforms collect their own information under their own privacy policies, and we encourage you to read them. If you message or comment on our social media pages, that content may be visible to others.
Keeping your information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. This includes using password-protected systems and limiting access to those who need it. No system is completely secure, so we cannot guarantee absolute security.
If we become aware of a data breach that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner where required.
How long we keep it
We keep personal information for as long as needed to provide our services, handle warranties and disputes, and meet our legal, tax and licensing record-keeping obligations. When it is no longer needed, we will securely delete or de-identify it.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We may need to verify your identity first, and we will respond within a reasonable time (usually 30 days). We may decline access in limited circumstances allowed by law, and if so we will explain why.
Making a complaint
If you think we have mishandled your personal information, please contact us first at info@kookaplumba.com with the details. We will investigate and reply as soon as we can. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version will always be on our website, with the date it was last updated shown at the top.
Contact us
Unit 2/12A Bayldon Dr, Raleigh NSW 2454
Email: info@kookaplumba.com
Phone: 0403 829 189